Return Policy



Do you have questions about your order? Reach out to info@fireplace409.com with your order number.

Return Policy

Web returns are accepted within 10 days of receipt of item and can be returned via mail or in person. To be eligible for a return, your item must be unused and undamaged with original tags attached, and inside the original packaging.

ALL VINTAGE ITEMS, ARTWORK, and sale items are ineligible for exchange and non-refundable.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment.

Sale items
Only regular priced items may be refunded, sale items are ineligible for return and may not be refunded.

Shipping
To return your product, you should mail your product to:
FIREPLACE RETURNS
409 BLEECKER STREET #1 NEW YORK, NY 10014

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and it is your responsibility to assure that it reaches us.