FAQ

What is FIREPLACE?

FIREPLACE409 is a post-Covid gift/retail concept store built to engage and inspire your sense of discovery through revolving experiences.  We partner with the brands and communities shaping our future; independent artists and exciting brands to create a stage for immersive storytelling and unlock new offline channels for growth. Being a post-Covid business, we take measures to safely promote artistic expression in our community, providing new opportunities for entertainment that comply 100% to our new social strictures for wellness.

 Where is FIREPLACE located? 

Fireplace is located at 409 Bleecker, New York, NY 10014, in the heart of the West Village's iconic collector's market.

Who are your brand partners? How are they selected?

To keep it simple, our partners are brands who inspire us. FIREPLACE builds a new curation every month, reaching out to the most interesting consumer brands and artists/designers, giving burgeoning stars an opportunity to show on Bleecker Street, side by side with the largest names in fashion and lifestyle gear.  Augmented by our new online shopping experience, we are excited to display the eye-catching collection we’ve built, along with a window-display that highlights the highly technological sort of artistry that we specialize in. 

What is your shipping policy? 

Shipping is currently available to the Continental US only. 

All shipping is handled directly by our amazing brand partners. You can find more details on their shipping policies under each item's product description. 

What is your return and refund policy? 

(Please refer to Return Policy page)

In summary, secondhand items and one-of-a-kind pieces are never returnable at Fireplace, but first run clothing and unused products may be returned or exchanged.

(Please refer to Return Policy page)

 

Who is fulfilling my product deliveries?

FIREPLACE serves solely as a platform for our brand partners. Products sold here are fulfilled by each individual merchant separately. Information you provide at checkout to complete your transaction is therefore given directly to the specific brand completing fulfillment of that product.

 

Where can I reach out about other questions?

Shoot us an email to info@fireplace409.com!

Or call us at (818) 624-5696